1. Return Eligibility

Adventure Supplier accepts eligible returns requested within 30 days of delivery.

To qualify for a return, the product should:

• Be unused, unworn and in substantially the same condition in which it was received.
• Include the original packaging, accessories, manuals, labels and components where applicable.
• Show no signs of misuse, accidental damage, modification or excessive wear.
• Be accompanied by your order number or other proof of purchase.

We reserve the right to refuse a return if an item does not meet these conditions, subject to applicable consumer laws.

2. How to Request a Return

Please contact us before sending any product back. Returns sent without prior authorization may be delayed or refused.

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as possible after delivery.

If your product arrives damaged, defective, incomplete, or you receive an item different from the one you ordered, contact us promptly so that we can investigate and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement, replacement part, refund, store credit or another appropriate resolution.

Where Adventure Supplier confirms that an incorrect, defective or damaged product was supplied, we will provide appropriate return instructions and will not require the customer to bear reasonable return shipping costs caused by our error.

4. Items That May Not Be Returnable

Certain products may not qualify for change-of-mind returns, including:

• Products that have been used, damaged, altered or modified after delivery.
• Products missing significant parts, accessories or original packaging.
• Personalized, customized or specially manufactured products.
• Products identified as final sale or non-returnable before purchase.
• Gift cards, where applicable.
• Items that cannot reasonably be returned for health, hygiene or safety reasons after being opened or used.

These restrictions do not remove any rights that customers may have under applicable law for defective, misdescribed or otherwise non-conforming products.

5. Refunds

Once we receive and inspect an eligible returned product, we will notify you regarding approval or rejection of the refund.

If approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank, card provider or payment processor to post the refund to your account after it has been issued.

6. Return Shipping

Change-of-Mind Returns

When a customer chooses to return an eligible item because it is no longer wanted, the customer is generally responsible for return shipping costs.

Incorrect, Damaged or Defective Items

If we confirm that an item was supplied incorrectly or arrived damaged or defective, Adventure Supplier will provide appropriate instructions regarding the return or replacement.

We recommend using a trackable shipping method for customer-arranged returns. Adventure Supplier cannot be responsible for a return shipment that is lost before reaching the designated return location.

7. Exchanges

Exchanges may be available for eligible products depending on product availability.

If you need a different size, model, color or variation, please contact us first. In some cases, the fastest option may be to return the original item and place a new order.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to stop the order before processing or shipment, but cancellation cannot be guaranteed once an order has entered fulfillment or has been shipped.

If an order has already shipped, the normal return procedure may apply after delivery.

9. Bulk & Wholesale Orders

Adventure Supplier accepts both individual and bulk orders. Because bulk, wholesale, commercial and specially sourced orders may involve larger quantities, customized procurement or special pricing, separate return and cancellation conditions may apply.

Any special conditions applicable to a bulk or wholesale order should be stated in the quotation, invoice, purchase agreement or other written communication relating to that order.

Where specific written terms are agreed for a bulk transaction, those terms will apply to that transaction to the extent permitted by applicable law.

10. International Orders

International shipments may be subject to additional shipping, customs, duties, taxes or import requirements depending on the destination.

Unless otherwise stated or required by applicable law, customs duties, import taxes and similar government charges are not refundable by Adventure Supplier.

Customers requesting an international return should contact us before shipping the item so that we can provide appropriate instructions.

11. Lost, Missing or Undelivered Orders

If an order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment with the applicable carrier or fulfillment provider.

If an order cannot be shipped within the applicable promised timeframe, we will handle the delay, cancellation or refund in accordance with applicable requirements.

12. Late or Missing Refunds

If we have confirmed that a refund has been issued but you have not received it:

• Check your bank or payment account again.
• Contact your credit or debit card provider.
• Contact your bank, as posting times may vary.
• If the refund is still missing, contact Adventure Supplier for assistance.

13. Your Legal Rights

This Refund & Return Policy is intended to explain our standard commercial return procedures. Nothing in this policy is intended to limit or exclude any mandatory consumer rights that cannot legally be waived under applicable law.