Orders are reviewed and prepared for shipment after payment has been successfully authorized or confirmed.

Our normal order processing time is:

Processing time is separate from carrier transit time. The delivery period therefore begins after an order has been processed and transferred to the applicable carrier or fulfillment partner.

Orders placed during weekends, public holidays, major promotional events or periods of unusually high demand may require additional processing time.

Certain products may also require additional preparation because they are sourced from a different warehouse, supplier or fulfillment location.

Delivery estimates vary according to destination, product availability, warehouse location, carrier, shipping service and customs processing where applicable.

Where a product page, quotation, checkout page or order confirmation provides a more specific shipping estimate, that estimate should be used for the relevant order.

Shipping charges may depend on factors including:

• Product size and weight.
• Delivery destination.
• Order quantity.
• Selected shipping service.
• Warehouse or supplier location.
• Special handling requirements.

Applicable shipping charges will normally be displayed during checkout or communicated in a quotation before a bulk or specially arranged order is finalized.

From time to time, Adventure Supplier may offer promotional or free shipping on qualifying products or orders. Any applicable eligibility conditions will be displayed with the promotion.

Adventure Supplier serves customers in the United States using available carriers and fulfillment partners based on the product and delivery destination.

Estimated transit times can vary depending on the destination, carrier service, warehouse location and product availability.

Shipping options available for a particular order may be shown during checkout.

International shipments may take longer than domestic shipments because they can pass through customs, import inspection or additional carrier networks.

Some products may not be available for shipment to every country due to shipping, carrier, manufacturer, legal or import restrictions.

If we cannot fulfill an international order to the requested destination, we will contact the customer regarding available options.

International shipments may be subject to customs duties, import taxes, brokerage fees, value-added taxes or other charges imposed by the destination country or local authorities.

Adventure Supplier does not control charges imposed independently by customs authorities or other government agencies.

Where tracking is available, tracking information may be sent by email or made available through your order details after the shipment has been dispatched.

Tracking information is provided by the applicable shipping carrier or logistics provider.

There may occasionally be a delay between shipment creation and the first visible tracking update.

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please carefully verify:

• Recipient name.
• Street address.
• Apartment, unit or suite number.
• City and state or province.
• Postal or ZIP code.
• Country.
• Contact telephone number where required.

If you notice an address error, contact us as soon as possible.

Additional shipping charges resulting from a customer providing an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Adventure Supplier offers a broad range of products that may be fulfilled from different warehouses, suppliers or logistics locations.

As a result, an order containing several products may occasionally be divided into multiple shipments.

Packages from the same order may arrive on different dates and may have separate tracking numbers.

We work to provide realistic shipment estimates based on the information reasonably available to us.

Occasionally, an unexpected delay may occur because of:

• Carrier disruptions.
• Severe weather.
• Customs inspections.
• Transportation interruptions.
• Supply or inventory issues.
• High seasonal demand.
• Government restrictions.
• Events reasonably outside our control.

If tracking information indicates that your shipment has stopped moving for an unusual period or the package has not arrived within the expected delivery period, please contact Adventure Supplier.

We may work with the carrier, fulfillment provider or supplier to investigate the shipment.

Customers may be asked to provide information required by the carrier to assist with an investigation or claim.

Appropriate solutions may include continued carrier investigation, replacement, reshipment or refund, depending on the circumstances and applicable law.

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking:

• Around the delivery location.
• With other members of the household.
• With building management or reception.
• With neighbors where appropriate.
• Any safe location used by the carrier.

If the shipment still cannot be located, contact us so we can review the available delivery information and determine the appropriate next steps.

Please inspect your shipment after receiving it.

If an item appears to have been damaged during transportation, contact us promptly with:

• Your order number.
• A description of the problem.
• Clear photographs of the product.
• Photographs of the shipping packaging where relevant.
• Photographs of shipping labels where appropriate.

Our team will review the issue and determine the appropriate resolution in accordance with our Refund & Return Policy and applicable law.

Adventure Supplier supports both individual purchases and larger commercial, wholesale and bulk orders.

Shipping arrangements for bulk orders may differ from standard website orders because larger quantities may require special packaging, freight arrangements, multiple shipments or customized logistics.

Where a bulk-order quotation, invoice, purchase order or written agreement contains specific shipping terms, those agreed terms will apply to that transaction to the extent permitted by applicable law.

A shipment may be returned to the sender because of an incorrect address, failed delivery attempt, refusal by the recipient, unpaid customs obligations or failure to collect the package where applicable.

If a shipment is returned to us or our fulfillment partner, please contact us so that we can review the available options.

Additional shipping charges may apply if reshipment is requested and the return resulted from information or circumstances attributable to the customer, subject to applicable law.

Adventure Supplier may update this Shipping & Delivery Policy from time to time to reflect changes in shipping services, fulfillment arrangements, operating procedures or legal requirements.

The updated policy will be published on this page with a revised effective date.